Pacific Horizon Tek, Inc. Effective date: October 12, 2026 · Last updated: October 12, 2026
1. Who we are and what this policy covers
This Privacy Policy explains how Pacific Horizon Tek, Inc. (“PHtek”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you:
- visit pacifichorizontek.com;
- contact us through this website, by email, or by phone;
- message us on our social media pages, including our Facebook Page and Messenger; or
- place an order with us online.
It applies to prospective and existing customers, partners, and anyone who contacts PHtek through these channels. We handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
2. Information we collect
When you contact us directly (website form, email, or phone): your name, email address, phone number, company, and the content of your message.
When you message us on Facebook or Messenger, or click a Facebook or Instagram ad that opens Messenger: your name as shown on your Facebook profile, the messages you send us, and, if you arrived through an ad, which ad or post led you to the conversation. We do not request or receive your Facebook password, friends list, or any other Facebook data beyond what you send us in the conversation.
When you place an order online: your name, delivery address, email address, phone number, and the details of your order. Payment card details are entered directly into our payment partner’s secure checkout and processed by them. We do not receive or store your full card number.
When you browse pacifichorizontek.com: standard technical information (such as browser type, device type, and pages visited) and cookies, as described in Section 8.
We do not intentionally collect sensitive personal information (such as health, government ID, or financial account details) through these channels, and we ask that you do not send it to us.
3. How we use your information
We use your information to:
- respond to your inquiry and follow up on it;
- keep a record of our conversations with you in our internal systems so our team can assist you;
- prepare quotations and proposals you request;
- process, deliver, and support your order, including payment, delivery, installation assistance, and warranty support;
- understand which of our ads and posts lead to genuine inquiries, so we can improve them; and
- comply with our legal, tax, accounting, and record-keeping obligations.
We process your information on the basis of your consent, to take steps you request before entering into a contract or to perform a contract with you, to comply with our legal obligations, or for our legitimate business interests in responding to and serving customers, as allowed under the Data Privacy Act.
We do not sell or rent your personal information, and we do not use it for purposes unrelated to responding to you and managing our relationship with you.
4. How long we keep it
We keep your information only for as long as needed for the purposes above:
- Inquiries and conversations: for as long as we have an active relationship with you, or as long as reasonably needed to respond to your inquiry. If you contact us through Facebook or Messenger and your inquiry is not one we can act on, we aim to delete its details from our internal systems within 30 days.
- Orders and transaction records: for the period required by Philippine tax and accounting laws and Bureau of Internal Revenue (BIR) regulations, which is several years.
When information is no longer needed, we securely delete or anonymize it.
5. Who we share it with
We share your information only as needed to serve you and run our business:
- Meta Platforms, Inc. (Facebook, Instagram, and Messenger), as the channel you chose to contact us through. Meta processes this information under its own privacy policy.
- Service providers who help us operate, such as our payment processing partner (to process your payment), our courier and logistics partners (to deliver your order), and providers of the email, website hosting, and business software we use. They may only use your information to provide their services to us.
- PHtek personnel who need it to respond to you or fulfill your order.
- Government agencies, courts, or regulators, where required by law.
We require the parties we share information with to protect it appropriately.
6. Your rights under the Data Privacy Act
As a data subject, you have the right to:
- be informed whether and how your personal information is being processed;
- access the personal information we hold about you;
- object to processing, or withdraw your consent where processing is based on consent;
- have inaccurate or incomplete information corrected;
- have your information erased or blocked, subject to our legal obligations;
- obtain a copy of your information in a commonly used electronic format (data portability), where applicable;
- be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information; and
- file a complaint with the National Privacy Commission (www.privacy.gov.ph).
To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.
7. How to request deletion of your data
You can ask us to delete your personal information at any time, including information we received through Facebook or Messenger. To do so:
- Email privacy@phtek.com.ph with the subject line “Data Deletion Request”, or send us a message on our Facebook Page asking us to delete your data.
- Include your name and the email address, phone number, or Facebook name you used when contacting us, so we can find your records.
- We will confirm once your information has been deleted from our systems.
Some records, such as order and transaction records, may need to be kept for the period required by law (see Section 4). In that case, we will tell you what we must keep and why, and we will delete it once that period ends.
8. Cookies
pacifichorizontek.com uses cookies and similar technologies to operate the site and understand how it is used. You can manage or block cookies through your browser settings and, where available, through the cookie banner shown on our site. Blocking some cookies may affect how the site works.
9. Security
We apply reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, loss, or misuse, including access controls and encrypted connections. No system is completely secure, so please avoid sending sensitive information (such as financial account details) through Messenger or our website contact form. If a personal data breach occurs that is likely to put you at risk, we will notify you and the National Privacy Commission as required by law.
10. Children
Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Contact us
If you have questions about this policy or want to exercise your rights, contact our Data Protection Officer:
Data Protection Officer Pacific Horizon Tek, Inc. Email: privacy@phtek.com.ph
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be posted on this page.
Pacific Horizon Tek, Inc.
Effective date:
October 12, 2026 · Last updated: October 12, 2026
1. Who we are and what this policy covers
This Privacy Policy explains how Pacific Horizon Tek, Inc. (“PHtek”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you:
- visit pacifichorizontek.com;
- contact us through this website, by email, or by phone;
- message us on our social media pages, including our Facebook Page and Messenger; or
- place an order with us online.
It applies to prospective and existing customers, partners, and anyone who contacts PHtek through these channels. We handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
2. Information we collect
When you contact us directly (website form, email, or phone): your name, email address, phone number, company, and the content of your message.
When you message us on Facebook or Messenger, or click a Facebook or Instagram ad that opens Messenger: your name as shown on your Facebook profile, the messages you send us, and, if you arrived through an ad, which ad or post led you to the conversation. We do not request or receive your Facebook password, friends list, or any other Facebook data beyond what you send us in the conversation.
When you place an order online: your name, delivery address, email address, phone number, and the details of your order. Payment card details are entered directly into our payment partner’s secure checkout and processed by them. We do not receive or store your full card number.
When you browse pacifichorizontek.com: standard technical information (such as browser type, device type, and pages visited) and cookies, as described in Section 8.
We do not intentionally collect sensitive personal information (such as health, government ID, or financial account details) through these channels, and we ask that you do not send it to us.
3. How we use your information
We use your information to:
- respond to your inquiry and follow up on it;
- keep a record of our conversations with you in our internal systems so our team can assist you;
- prepare quotations and proposals you request;
- process, deliver, and support your order, including payment, delivery, installation assistance, and warranty support;
- understand which of our ads and posts lead to genuine inquiries, so we can improve them; and
- comply with our legal, tax, accounting, and record-keeping obligations.
We process your information on the basis of your consent, to take steps you request before entering into a contract or to perform a contract with you, to comply with our legal obligations, or for our legitimate business interests in responding to and serving customers, as allowed under the Data Privacy Act.
We do not sell or rent your personal information, and we do not use it for purposes unrelated to responding to you and managing our relationship with you.
4. How long we keep it
We keep your information only for as long as needed for the purposes above:
- Inquiries and conversations: for as long as we have an active relationship with you, or as long as reasonably needed to respond to your inquiry. If you contact us through Facebook or Messenger and your inquiry is not one we can act on, we aim to delete its details from our internal systems within 30 days.
- Orders and transaction records: for the period required by Philippine tax and accounting laws and Bureau of Internal Revenue (BIR) regulations, which is several years.
When information is no longer needed, we securely delete or anonymize it.
5. Who we share it with
We share your information only as needed to serve you and run our business:
- Meta Platforms, Inc. (Facebook, Instagram, and Messenger), as the channel you chose to contact us through. Meta processes this information under its own privacy policy.
- Service providers who help us operate, such as our payment processing partner (to process your payment), our courier and logistics partners (to deliver your order), and providers of the email, website hosting, and business software we use. They may only use your information to provide their services to us.
- PHtek personnel who need it to respond to you or fulfill your order.
- Government agencies, courts, or regulators, where required by law.
We require the parties we share information with to protect it appropriately.
6. Your rights under the Data Privacy Act
As a data subject, you have the right to:
- be informed whether and how your personal information is being processed;
- access the personal information we hold about you;
- object to processing, or withdraw your consent where processing is based on consent;
- have inaccurate or incomplete information corrected;
- have your information erased or blocked, subject to our legal obligations;
- obtain a copy of your information in a commonly used electronic format (data portability), where applicable;
- be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information; and
- file a complaint with the National Privacy Commission (www.privacy.gov.ph).
To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.
7. How to request deletion of your data
You can ask us to delete your personal information at any time, including information we received through Facebook or Messenger. To do so:
- Email privacy@phtek.com.ph with the subject line “Data Deletion Request”, or send us a message on our Facebook Page asking us to delete your data.
- Include your name and the email address, phone number, or Facebook name you used when contacting us, so we can find your records.
- We will confirm once your information has been deleted from our systems.
Some records, such as order and transaction records, may need to be kept for the period required by law (see Section 4). In that case, we will tell you what we must keep and why, and we will delete it once that period ends.
8. Cookies
pacifichorizontek.com uses cookies and similar technologies to operate the site and understand how it is used. You can manage or block cookies through your browser settings and, where available, through the cookie banner shown on our site. Blocking some cookies may affect how the site works.
9. Security
We apply reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, loss, or misuse, including access controls and encrypted connections. No system is completely secure, so please avoid sending sensitive information (such as financial account details) through Messenger or our website contact form. If a personal data breach occurs that is likely to put you at risk, we will notify you and the National Privacy Commission as required by law.
10. Children
Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Contact us
If you have questions about this policy or want to exercise your rights, contact our Data Protection Officer:
Data Protection Officer Pacific Horizon Tek, Inc. Email: privacy@phtek.com.ph
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be posted on this page.