ASSET MANAGEMENT

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Services

Warranty & Asset Management Services

Pacific Horizon Tek provides OEM warranty management, extended warranty coverage, and IT asset lifecycle services for enterprises and government agencies across the Philippines and Asia-Pacific. One provider, one contract, 1,600+ brands.

OEM Warranty Management

Pacific Horizon Tek acts as your single point of contact for warranty claims, entitlement tracking, and coverage administration across every manufacturer in your fleet.

We reconcile vendor contracts, monitor expiration dates, and escalate complex claims directly with OEMs so your internal team stays focused on operations instead of vendor management.

What's Included

Extended & Post-Warranty Support

Our coverage extends beyond the manufacturer warranty period, including end-of-life (EOL) and end-of-service-life (EOSL) hardware support that typically costs less than OEM renewal.

You keep proven infrastructure in production longer with predictable service economics, defined response commitments, and no forced refresh cycles.

What's Included

IT Asset Management

We deliver full lifecycle visibility of every covered asset, from initial deployment and physical tagging through ongoing tracking, coverage status monitoring, and planned retirement.

Accurate registers and coverage dashboards give procurement and operations teams a single source of truth for refresh planning, audit readiness, and budget forecasting.

What's Included

Repair & RMA Logistics

Our team manages repair, return merchandise authorization, advance replacement, and freight coordination across the Philippines and Asia-Pacific region.

Every case is tracked from ticket creation through closure with clear turnaround commitments, depot and on-site options, and loaner pool coordination when needed.

What's Included

Faq

Frequently Asked Questions

Multi-brand warranty management consolidates all your OEM warranty obligations into a single contract and service partner. Instead of managing separate claims processes, entitlement registers, and renewal timelines for each manufacturer, Pacific Horizon Tek acts as your single point of contact for every brand in your fleet. This reduces administrative overhead, eliminates coverage gaps, and gives you one accountable partner across your entire technology estate.
Yes. Our extended and post-warranty support plans protect hardware beyond the manufacturer’s original term, including end-of-life and end-of-service-life equipment. This coverage typically costs less than OEM renewal rates while delivering comparable or faster response times, allowing you to keep proven hardware in production longer without assuming full repair risk.
We maintain authorised and vendor-neutral coverage across more than 1,600 OEM brands spanning servers, networking, storage, endpoints, printing, industrial equipment, security devices, and peripherals. From global enterprise manufacturers to specialised regional suppliers, our multi-brand capability ensures consistent service terms regardless of who built the hardware.
Yes. Pacific Horizon Tek provides warranty management, asset lifecycle services, and RMA logistics to both government agencies and enterprise organisations throughout the Philippines and the broader Asia-Pacific region. Our service model is built around the compliance, accountability, and reporting requirements typical of institutional procurement.